Our Policies

Our Policies

Privacy Policy

Privacy policies are not only required by law but also create a sense of trust between the consumer and the company. A well-written policy clearly explains the who, what, where, and when of data collection. It should also include the type of information collected, what the company will do with it, and how customers can opt out of data collection. In addition, the policy should include contact information for customers who may have questions or concerns regarding the privacy statement. The policy should also specify the legal basis for collecting data and how long the company will retain the information. Finally, it should indicate if any information will be shared with third parties. Our moving company will use the personal information you provide to us only for the purposes for which it was collected unless you consent to other uses indicated on this site or as permitted by law. For example, without your consent, we will not share your personal information with any third party for their marketing purposes. In addition, your information may be processed in India or other countries where our affiliates or service providers operate. These locations may have different data protection laws than those of your country. You consent to have your personal information transferred to these locations by providing your information to us. Our moving company will maintain physical, procedural and technical safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure or modification. We will notify you of any security breach concerning your personal information.

Billing Procedure

Tariffs include all rates that our movers are legally obligated to charge for shipments of the same weight over a specified distance. It includes both transportation charges and additional services. These would include things like appliance service (preparing significant appliances for shipment), packing, crating, unpacking, and piano stair carries that you requested to be performed or were necessary due to landlord requirements or other exceptional circumstances. It also includes accessorial charges (charges for services not directly served by your mover but billed at their hourly rate) and charges for a truck different from the size your shipment requires to be transported on (like a smaller truck used to deliver an automobile). Your mover customarily checks all shipment files and freight bills after they are prepared to ensure the charges are correct. If overcharges are found, your mover must notify you and refund any amount overcharged. In addition, your mover must estimate the total cost before beginning work or a binding quotation upon request.

Safety of Goods

The safety of your belongings is one of the most critical factors during any move. That’s why we take extra care in wrapping and protecting your items with blankets and crates. Our movers are also trained to handle your goods with the care and precision they deserve. However, accidents do happen. If an item is lost or damaged during the move, our liability policy covers it. While we do our best to prevent such accidents, they sometimes occur. We recommend selecting full-value protection to protect your belongings against damage or loss. This type of coverage is more expensive than released value protection, but it guarantees that your goods will be replaced or repaired up to a set amount. The cost varies by moving company. You can select the coverage you want on your goods by declaring how much you think your belongings are worth in pounds. Then you’ll pay a premium, typically an upfront percentage or a flat fee. Full-value protection policies are generally more comprehensive than released value protection, but they still have a deductible that will apply if you file a claim. You’ll need to submit a completed Household Inventory before your move to state the value of each article. You’ll also need to list all sets of goods, including china, crystal and silverware. If you have any items of extraordinary value, they’ll need to be listed separately and individually. You should also prepare a separate list of things that will be going into storage. Please note that any insurance does not cover simulated wood or pressed board furniture.